C789 Privacy Policy –
How We Protect Your Data

c789 operates the online gaming and sports betting platform available at c789.wine. When this Privacy Policy refers to "c789", "we", "us", or "our", it means the operators of the c789 platform.

This policy applies to all users of c789.wine and the c789 mobile app, including visitors who browse without registering and registered players who actively use the platform for casino games, sports betting, bingo, or any other service we offer.

The information we collect falls into two broad categories: data you give us directly, and data that is gathered automatically when you use the platform.

Information you provide directly:

• Your full name and date of birth (required for age verification).
• Your email address and mobile number.
• Your preferred payment method details, such as your JazzCash or Easypaisa account number, bank account information for PKR transfers, or card details.
• Identity verification documents such as a CNIC or passport, which may be requested before your first withdrawal is processed.
• Any information you send to our support team through chat, email, or other contact channels.

Data collected automatically:

• Your IP address and approximate location (country and city level).
• Device type, operating system, and browser or app version.
• Pages visited, games played, bets placed, and session duration on the platform.
• Cookies and similar tracking technologies (see Section 5 for details).

c789 uses your personal data for the following purposes:

• Account management: Creating and maintaining your account, processing logins, and keeping your profile up to date.
• Transaction processing: Handling deposits and withdrawals in PKR through JazzCash, Easypaisa, Raast, bank transfers, and other supported payment methods.
• Identity verification: Confirming that you are who you say you are before processing your first withdrawal, and as required to prevent fraud.
• Platform security: Detecting suspicious activity, preventing multiple accounts, and protecting the platform from fraud, bots, and abuse.
• Customer support: Responding to your queries, resolving disputes, and following up on technical issues.
• Personalisation: Showing relevant promotions, game recommendations, and content based on your activity on the platform – for example, cricket betting offers during a PSL season.
• Platform improvement: Analysing aggregated usage data to improve the c789 experience for all players.
• Responsible gaming: Monitoring play patterns to identify signs of problem gambling and applying any self-exclusion or limit requests you have made.

We do not use your data for automated decision-making that produces significant legal effects on you without human review. If your account is flagged for any reason, a member of the c789 team will review the case before any final action is taken.

All financial transactions on c789 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or card, the relevant payment details are handled with additional care.

Card details and mobile wallet credentials are processed through secure, encrypted payment gateways. c789 does not store full card numbers on its own servers. Payment records are retained in a tokenised or partial format solely for the purpose of matching withdrawals to the original deposit method and maintaining transaction history.

Transaction records including deposit amounts, withdrawal requests, and payment method references are kept as part of your account history. You can review your transaction history at any time from within your c789 account.

c789 uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small file placed on your device when you visit a website. It helps the site remember things like your login session and preferences.

The cookies we use fall into three categories:

• Essential cookies: These are necessary for the platform to function. Without them, you would not be able to log in, navigate between pages, or keep your session active. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: These help us understand which pages are visited most, how long players stay on certain games, and where people encounter issues. The data is aggregated and does not personally identify individual users.
• Preference cookies: These remember choices you have made, such as your preferred language or display settings, so you do not have to set them again on every visit.

You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect the performance of the c789 platform or prevent some features from working as expected.

c789 does not sell your personal information. We share your data only in the limited circumstances described below, and only with parties that are bound by appropriate confidentiality obligations.

• Payment processors: Your payment details are shared with the relevant payment provider – such as JazzCash, Easypaisa, Raast, or your bank – only to the extent necessary to complete your transaction.
• Identity verification partners: We may use third-party services to verify identity documents. These partners process your data under strict data protection agreements and do not retain it for their own commercial use.
• Fraud prevention and security: We may share data with fraud detection services that help us protect the platform and all players from abuse, account takeover, and money laundering.
• Legal obligations: If required by applicable law or a legitimate legal process, c789 may disclose certain account information to authorised parties. We will only do so to the minimum extent necessary.
• Business transfers: In the event that c789's operations are transferred or restructured, your data may be transferred as part of that process. You would be notified in advance of any such change.

c789 retains your personal data for as long as your account is active and for a reasonable period thereafter. The specific retention periods vary depending on the type of data:

• Account and identity data is kept for the duration of your account and for a period of time after closure to allow for dispute resolution and compliance with any applicable record-keeping obligations.
• Transaction records including deposits, withdrawals, and bet history are retained for several years as standard financial record-keeping practice.
• Support communications such as chat logs and emails are kept for up to two years after the conversation closes, in case they are needed to resolve a follow-up issue.
• Device and session data such as IP logs are kept for a shorter period, typically up to 12 months, and are used primarily for security monitoring.

When data is no longer needed and there is no legal reason to keep it, c789 will securely delete or anonymise it so that it can no longer be linked to you as an individual.

As a c789 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team and we will respond as quickly as possible.

• Right to access: You can ask us what personal data we hold about you and receive a copy of it.
• Right to correction: If any of your information is inaccurate or out of date, you can ask us to correct it. You can also update most details directly in your account settings.
• Right to deletion: You can request that we delete your personal data. We will honour this request where we are not required to retain the data by law or for legitimate operational reasons such as dispute resolution.
• Right to restrict processing: In certain circumstances, you can ask us to stop actively using your data while a query or complaint is being resolved.
• Right to object: You can object to your data being used for marketing communications. If you no longer want to receive promotional emails or messages from c789, let us know and we will update your preferences promptly.

Please note that some requests may require us to verify your identity before we can act on them, to ensure we are responding to the genuine account holder.

c789 is an adult platform. You must be at least 18 years old to register and use any part of the service. We do not knowingly collect personal data from anyone under the age of 18.

If we discover that an account has been created by someone under 18, or that a minor's data has been submitted to us, we will close the account immediately, remove the data, and void any associated balances. Any deposits made by a minor will be refunded to the original payment method after verification.

Protecting your data is a technical and operational priority at c789. The measures we have in place include:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage for sensitive account and payment information.
• Role-based access controls so that only authorised c789 staff can access player data, and only to the extent their role requires.
• Session management tools including automatic timeouts to protect accounts left unattended on mobile devices.
• Ongoing security monitoring to detect and respond to unusual activity, login attempts, and potential breaches.

Despite these measures, no system is entirely immune to risk. We encourage players to use a strong, unique password for their c789 account and to avoid accessing the platform on unsecured or shared networks.

If you suspect your account has been compromised, change your password immediately and contact c789 support so we can assist you quickly.

c789 may update this Privacy Policy from time to time to reflect changes in the platform, our practices, or applicable requirements. When we make meaningful changes, we will post an updated version here with a revised "Last updated" date, and we may also send a notification to your registered email address.

We encourage you to review this page periodically. Continued use of c789 after an update is posted constitutes your acceptance of the revised policy. If you have any concerns about a change, please contact our support team before continuing to use the platform.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, get in touch with our support team. We are available around the clock and aim to respond to privacy-related queries promptly.

You can also find answers to common questions on our FAQ page, or review our Terms and Conditions for the full picture of how c789 operates.

Email: [email protected]