C789 Frequently Asked Questions

On the Login page, tap the "Forgot Password?" link. You will be asked to verify via the mobile number linked to your account. After confirmation, you can set a new password straight away. Make sure your new password is strong — avoid using the same password you use on other platforms or apps.

No. Each person is allowed only one account on C789. Multiple accounts from the same person are not permitted and may result in the accounts being suspended. If you have lost access to your existing account, please use the password reset option or contact support through the help section inside your account dashboard.

Log in to your account and go to the Profile or Account Settings section on your dashboard. From there you can update your registered mobile number, email address, and other personal details. Keeping your mobile number current is important because it is used for account verification and password recovery.

C789 supports a range of payment options popular in Pakistan, including:

• JazzCash (mobile wallet)
• Easypaisa (mobile wallet)
• Raast (instant bank transfer)
• Direct bank transfer
• Debit and credit cards
• Other supported mobile wallets

All deposits and balances are handled in PKR so there are no currency conversion fees on your end.

Minimum deposit amounts vary by payment method. Generally, deposits via JazzCash and Easypaisa have a low minimum threshold so you can top up your account without needing a large amount. Log in to your account and visit the deposit section to see the current minimums for each payment option in PKR.

Most deposits via JazzCash, Easypaisa, and Raast are credited to your C789 balance almost instantly. Bank transfers may take slightly longer depending on your bank's processing time. If a deposit has not appeared after 30 minutes, check your payment app for confirmation and then contact support with the transaction reference number.

Log in to your account and go to the Withdrawal section on your dashboard. Select your preferred payment method — JazzCash, Easypaisa, Raast, or bank transfer — enter the amount you want to withdraw in PKR, and confirm the request. Withdrawals are processed as quickly as possible, with most mobile wallet transfers completing within minutes.

Yes, minimum and maximum withdrawal limits apply and these can vary depending on the payment method you choose. The exact limits in PKR are shown inside the withdrawal section of your account after you log in. For large withdrawal amounts, processing may take a little longer as an additional security check.

Common reasons for a delayed or declined withdrawal include:

• Active bonus funds with an incomplete wagering requirement
• Account verification not yet completed
• Withdrawal amount below the minimum or above the maximum limit
• Incorrect payment details entered

If none of these apply and your withdrawal is still pending, reach out to the support team from inside your dashboard with your withdrawal reference number.

C789 offers a wide range of casino games including video slots, classic slots, jackpot slots, live dealer games (baccarat, roulette, blackjack, and more), table games, and bingo. The live casino streams real dealers in high definition from professional studios so the experience feels close to playing in a physical casino. New games are added regularly so there is always something fresh to try.

Yes. All slot games on C789 use a certified Random Number Generator (RNG) to ensure every spin is completely independent and random. Live dealer games are conducted in real time by professional dealers using physical cards and equipment, so there is no algorithm involved in those results. RTP (Return to Player) percentages for individual games are available in the game information section.

Absolutely. The Bingo section on C789 has dedicated rooms with scheduled draws, chat features, and prize pools in PKR. Whether you like 75-ball or 90-ball bingo, there are rooms suited to casual play as well as more competitive sessions. Tickets are affordable and games run throughout the day and night.

Yes, PSL is one of the most popular betting markets on C789. You can place bets on match winners, top run scorers, wicket takers, over totals, and many other markets. Live betting is available during PSL matches so you can react to the game as it unfolds ball by ball. All winnings are paid out in PKR to your account balance.

In addition to cricket — which covers T20 internationals, bilateral series, and PSL — C789 also offers betting markets on football leagues and Esports tournaments. The Sports section shows all available events and upcoming fixtures. Markets and odds update in real time for live events.

Live betting (also called in-play betting) lets you place bets on a match that is already in progress. Odds shift continuously based on what is happening in the game — a wicket falling, a boundary, or a change in momentum all affect the markets instantly. You can open the live betting section during any ongoing match and select from the available real-time markets. Quick internet connection helps for the best live betting experience.

Visit the Download page on C789 to get the latest version of the app. The app is available as a direct APK download for Android devices. For iOS users, the mobile browser version of the site delivers a very similar experience. Follow the installation instructions on the download page — you may need to allow installation from unknown sources in your Android settings.

Yes, the C789 app is completely free to download and install. There are no download fees or subscription charges. Once installed, you can log in with your existing account or register a new one directly through the app. All features available on the desktop site are accessible through the app.

If the app does not install, try these steps:

• Go to your phone's Settings > Security and enable "Install from unknown sources" or "Allow from this source"
• Make sure you have enough free storage space on your device
• Download the APK file again from the Download page in case the previous file was incomplete
• Restart your phone and try the installation again

If the issue continues, the mobile browser version of C789 works well on all modern Android and iOS phones without any installation needed.

New members who register and make their first deposit receive a welcome bonus that includes bonus funds and in some cases free spins. The exact offer is shown on the bonus section of your dashboard right after you register. Bonus amounts and any conditions attached are clearly displayed before you activate the offer so there are no surprises.

A wagering requirement (also called a playthrough requirement) is the number of times you need to bet through a bonus amount before the resulting winnings can be withdrawn as real PKR. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place a total of PKR 10,000 in bets using that bonus before the winnings convert to withdrawable funds. The current progress towards meeting the requirement is visible in your bonus dashboard.

Yes. C789 runs regular promotions for existing members including daily reload bonuses, cashback offers, free spins on selected slots, and special boosts during major cricket events like PSL and T20 internationals. All active promotions are listed in your personalised bonus section after you log in. Promotions are updated frequently so it is worth checking back regularly.

C789 provides tools inside your account settings to help you manage your activity responsibly. You can set daily, weekly, or monthly deposit limits in PKR to control how much you spend. Session time reminders can also be enabled to alert you when you have been playing for a set amount of time. These tools are there to help you stay in control and enjoy the platform without it affecting your budget or daily routine.

C789 is strictly for adults aged 18 and above. By registering an account you confirm that you are at least 18 years old. Playing for real money on any online gaming platform is not suitable for minors. If you believe someone under the age of 18 is using the platform, please contact support immediately.

Yes. If you feel you need some time away from the platform, you can request a temporary self-exclusion or cooling-off period through the Responsible Gaming section of your account settings. During this period your account will be inactive and you will not be able to log in or place bets. C789 encourages all members to game within their means and take breaks whenever needed. Visit the Responsible Gaming page for more guidance.